Contact & Support
Questions about NexaDeck or NexaLive? Need help with your show setup? We're here to help you deliver amazing karaoke experiences.
How to Reach Us
Choose the support channel that works best for you. Our team includes active karaoke DJs who understand your workflow.
Support Desk
support.abydonian.com →Submit a ticket, track its progress, and browse solutions. We typically respond within 24 hours, often much faster during business hours (Mon–Fri 9am–6pm ET).
Community & Feedback
Your input shapes the product
We build Abydonian based on real user feedback. Share feature ideas, report issues, and help us prioritize what matters most to karaoke hosts and venues.
Documentation
Browse Docs →Step-by-step guides for NexaDeck setup, library import, audio configuration, NexaLive integration, and license activation.
Bug Reports & Feature Requests
Open a Ticket →Found a bug? Have a feature idea? Submit a ticket on the support desk. We review every submission and prioritize based on user feedback.
Common Support Topics
Getting Started
First-time setup, library import, audio device configuration, and your first show.
Learn more →Library Management
Importing CDG+MP3, MP4 video karaoke, metadata editing, duplicate detection, and folder scanning.
Learn more →Audio & DSP
Pitch control, tempo adjustment, EQ settings, audio device routing, and professional DSP modes.
Learn more →NexaLive Setup
Connecting NexaDeck to NexaLive, QR code requests, kiosk mode, and audience engagement.
Learn more →Licensing & Billing
Machine activation, plan upgrades/downgrades, billing questions, and refund policy.
Learn more →Multi-Display Setup
Configuring audience displays, dual-screen output, and display preferences for different venues.
Learn more →Send Us a Message
Can't find what you need? Send us a message and we'll get back to you. Include as much detail as possible so we can help you faster.
Business & Partnership Inquiries
Venue Partnerships
Interested in bringing NexaDeck + NexaLive to your venue or chain of venues? We offer volume licensing and custom onboarding for multi-location operators.
venues@abydonian.com
Integrations & Custom Solutions
Building a product or service for the karaoke industry? Interested in integrating with NexaDeck or NexaLive? Contact us to discuss partnership opportunities and custom solutions.
partnerships@abydonian.com
Press & Media
Writing about karaoke technology or the entertainment industry? We're happy to provide information, quotes, and product access for reviews.
press@abydonian.com
About Abydonian
Abydonian builds professional software for the karaoke and entertainment industry. Our flagship products — NexaDeck (desktop show control) and NexaLive (cloud audience engagement) — form the only integrated desktop + cloud karaoke platform. Built by karaoke professionals, for karaoke professionals.
We believe karaoke DJs deserve the same quality of software that music DJs have enjoyed for years. NexaDeck's Rust-powered audio engine delivers professional-grade pitch control, tempo adjustment, and DSP processing. NexaLive's zero-friction song requests let audiences participate without downloading an app.